Reporting a problem

When a problem occurs, you can report it to your local IT helpdesk or to The Fred team will be able to help you faster if you are able to provide following information:

  • A description of your desktop environment: Windows version, application version

  • The Fred version

  • A description of the problem

    • A screenshot is very helpful
  • Log files: you can find the log files by “Files/Open settings location”.

    • A list of log files appears. Attach the log files app-log4net.log and app-log4net.log1 to your report

To help the user to report a problem, a ‘Report a problem’ command has been added to the Help menu.

Clicking this command will open your default mail application and attach the log files to it. You need to complete the description of the use case and send it off to your Fred support team.