Starting a workflow

In the repository you can launch a workflow from one or more selected content items, whether files or folders. Starting a workflow generates a workflow task for the persons who were assigned to the task.

  • Navigate the library’s folder structure to locate the item(s) you want to work with. These can be documents and/or folders.

  • Select the item(s) of interest.

  • Click Start Workflow.

  • The Start Workflow tab appears.

  • Expand the Workflow list and select the type of workflow you want to define.

The following preconfigured workflows are available:


Let’s you assign a task to a single user

Group Review & Approve

Let’s you set up review and approval of content, assigning the workflow task to a single group

Parallel Review & Approve

Let’s you set up review and approval of content, assigning the workflow task to multiple users

Pooled Review & Approve

Let’s you set up review and approval of content, assigning the workflow task to multiple users. One user can take ownership of the task at a time, completing it or returning it to the pool to be claimed by another user associated with the task.

Review & Approve

Let’s you set up review and approval of content, assigning the workflow task to a single user

The appropriate workflow form displays where you enter the details of the workflow task being initiated. Required fields are marked with an asterisk (*).

  • Provide the basic details for the workflow task in the Information section.

    • In the Description field describe what you want the recipient of the task to do, such as: “Please review the attached content”. This text displays in the My Tasks table of the workflow overview for this workflow task. This content should clearly explain to the user what they are expected to do with the related content item(s).

    • Click the icon to the right of the Workflow Due field to specify the completion date for the task.

    • Select a Priority setting for the task.

  • You assign the task to either a user or a user group depending on the type of workflow selected.

    • In the Assignee section type in the name of the user or group and push Enter. Fred will present a selection of users and groups which match you search criteria.

  • Click Select to the left of a user or group to select it.

  • For tasks with groups and multiple users you must complete the Required Approval Percentage field. Indicate the percentage of reviewers that must approve the task in order for the entire workflow task to be considered complete.

  • Enable the Send Email Notifications setting in the Other Options section to have the application automatically send an email each time a task is assigned to a user as part of this workflow.

    Tasks generated by the workflow will still appear in the user’s My Tasks list in the Workflow Overview. The email is sent to the email address listed in the user’s profile. If an address is not provided, no email will be sent.

    For group and pooled tasks, every member of the selected group will receive the email notification.

  • Click Start Workflow.

  • The workflow task is created. A record will appear in the My Tasks list and the Workflows I’ve Started list of the appropriate users.

Workflow overview

The workflow overview provides you a view on the Tasks assigned to you and the workflows you have started.

Left upper pane is a list of all actions that are assigned to you.

Left lower pane is a list of all workflows you have launched.

Right pane provides a detailed view of the task or the workflow you have selected on the left side.

My Tasks

The My Tasks list lets you view and manage the tasks that are assigned to you. You can sort the list of tasks by clicking on the column header. Selecting a task will show the details of the task in the right pane.

The summary provided for each task includes:

  • current status of the task

  • task type

  • task name

  • due date

  • priority

Editing a task

Each task is your responsibility and remains assigned to you until you manage it.

In the task list locate the task you want to work with and select it. In the right pane, the details of the Task are presented. The actions available on this page depend on the task type.

Manage the selected task in one or more of the following ways:

Update: If the task is in progress but not yet complete, you can change the task status and add a comment indicating your progress, then click Save and Close. The task remains assigned to you.

Approve or Reject: When you are done with a task you can update the task status, add a comment indicating the work done, and then click either Approve or Reject. The task returns to the user who started the workflow and no longer appears in your task list.

Claim: Click Claim to take responsibility for a pooled task. This action is available only for pooled tasks that are not yet assigned.

Release to Pool: Click Release to Pool to place a task back in the pool. The task then appears in the task list as Unassigned and can be claimed by another user. This action is available only for pooled tasks that are currently owned by you.

Task Done: Once a task is complete, it is returned to the user who started the associated workflow. Click Task Done to finish a task and remove it from your task list.

Once the selected action is complete the task will be removed from the My Task list. A new task will appear in the My Task list of the person that launched the workflow to confirm that the workflow has been completed.

Overview of the documents

It is possible to configure the metadata columns in the Items list and group the linked documents based on a metadata field value. In the below example, an invoice and related purchase orders are presented to the person that needs to approve the invoice. One can for example show the Total Amount related to the documents.

The ECM technical team can configure the Columns and the grouping.

workflows I’ve started

From the Workflows I’ve Started list, you can view the full details of a workflow, including a workflow summary, details on the most recently completed task, and a summary of all tasks generated by the workflow.

The summary provided for each workflow includes:

  • workflow type

  • workflow name

  • date started

  • due date

Viewing a workflow lets you confirm you have selected the correct one before you cancel it.

In the list workflow I’ve Started select the workflow you want to review in detail.

The Details page appears displaying the information for the selected workflow.

Current Tasks:

Overview of the open tasks related to this workflow. Clicking on a task in this list will provide you a detailed view of the task.

To return to the Workflow Detail view, click on


Overview of the tasks that have been executed until now. Clicking on a task will provide you a detailed view of the task.

To return to the Workflow Detail view, click on

Cancelling a workflow

Cancel an existing workflow when it is no longer required. This deletes all tasks related to the workflow.

In the workflow list locate the workflow you want to cancel. In the Workflow details pane, click Cancel Workflow.

The selected workflow is cancelled and removed from the workflow list. All tasks related to the workflow are deleted, which removes them from the assignees’ task lists.