When a problem occurs, you can report it to your local IT helpdesk or to firstname.lastname@example.org. The XeniT Fred team will be able to assist you more quickly if you are able to provide following information:
A description of your desktop environment: Windows version, application version
The Fred version
A description of the problem
Log files: you can find the log files by “Files/Open settings location”
To help the user report a problem, a ‘Report A Problem’ command has been added to the Help menu.
Clicking this command will open your default email application and attach the log files to it. You need to complete the description of the issue before sending it to your local IT desk or the XeniT Fred team.